Last updated: September 26, 2026
This Refund Policy explains how Autolink handles refunds related to lease applications, holding deposits, and down payments. It does not apply to warranty, maintenance, or repair services, which are governed by your specific vehicle or service agreement.
1. Application & Processing Fees
Any application or credit-processing fee is used to cover the cost of underwriting and is non-refundable once your application has been submitted and processed, regardless of whether the application is approved.
2. Vehicle Holding Deposits
If you place a deposit to hold a specific vehicle while your application or paperwork is finalized:
- Your deposit is fully refundable if Autolink is unable to deliver the vehicle as described, or if your financing application is declined.
- Your deposit is fully refundable if you cancel within 48 hours of placing it and before signing a lease agreement.
- After 48 hours, or after a lease agreement is signed, the deposit is applied toward your due-at-signing amount and is handled according to the cancellation terms in your signed lease agreement.
3. Down Payment & Due-at-Signing Amounts
Once a lease agreement is signed and the vehicle has been delivered, down payment and due-at-signing amounts are generally non-refundable, as they are applied to the capitalized cost reduction of your lease. Refunds after signing are handled on a case-by-case basis and only where required by your lease agreement or applicable law (for example, a state-mandated cancellation/"cooling-off" period, where one applies).
4. Early Lease Termination
Ending a lease early is not a refund and is instead governed by the early termination provisions of your signed lease agreement, which typically include a termination fee based on the remaining scheduled payments and the vehicle's depreciated value. Contact us before assuming a specific payoff amount.
5. How to Request a Refund
To request a refund of an eligible fee or deposit, contact our team with your name, application or contract reference, and the reason for your request. We will confirm receipt within 2 business days and, where a refund is due, process it to your original payment method within 7–10 business days of approval.
6. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent changes. Your specific lease agreement always governs in the event of a conflict with this general policy.
7. Contact Us
18601 LBJ Freeway, Suite 722, Mesquite, TX 75150
Phone: (800) 555-0199
Email: leasing@autolinknow.com
This document is a general-purpose template and is not legal advice. Please have qualified counsel confirm the fee amounts, timeframes, and any state-required cancellation rights before publishing.